02 May Magento 2 Support: Here’s Why You Need A Magento Maintenance Support Plan

If you are an ecommerce site owner, it is very likely that you use Magento 2, as it is one of the best platforms out there. Nonetheless, Magento is not able to handle everything by itself, and you need to make sure that you manage it properly.

For example, having a maintenance support plan for Magento is something essential. If you care about your business, you have to transform website maintenance into a priority. Here are a few reasons why you should do this.

Website downtimes

There might be situations in which your website will become overwhelmed, and this usually happens during the holidays, when there are numerous new visitors. During those moments it is very likely that your website will become slow

This can have horrible effects on your business, and, according to experts, an ecommerce site can lose around 8% of the day’s sale because of the website downtime. Additionally, most customers declare that they abandon a website if it is too slow or buggy, or if it crashes.

In order to ensure that your website has a great performance you must make sure that you have Magento Support & Maintenance Services available at all times. This is something that could save your business so get a support that team takes care of your website and get it to load as fast as possible.

Cyber crimes

Your ecommerce business can be a target for cyber criminals and you have to make certain that you protect it from them. Each year there are around 1.5 million cyber crimes, and you never know when your website can become a victim.

That is why you need to make sure that your support plan also includes a solid security team. Usually this comes with maintenance support. The team should scan your website and discover any security issues that exist. Your SSL validity will be assessed by the team as well.

You should also make the admins use a two-factor authentication and advise your customers to change their passwords on a regular basis. All these things could save your business from a cyber crime. Your customers might also be vulnerable, as many customer data records are stolen by hackers.

Promotional codes

Offering gift cards, discounts and other special offers can certainly attract new customers, but you need to be sure that everything works smoothly. In some cases, promotional codes might stop working. This will definitely disappoint your customers and many of them might not return to your store. Therefore, you must do everything you can in order to prevent such errors.

All your promotional codes must be checked constantly by your maintenance team so you can be sure that they work properly. Check the dates as well, as it is very important that these offers are up to date. If you have a special promotion for the holiday season for example, you must be sure that it rolls out on time, and that it remains active only for that period.