16 Jan 7 Best Free WordPress Support Ticket Plugins 2020
What do you think is the true indication of a successful business? Revenues, Innovation, Quality? It is actually the way a business treats its customers that says a lot about their values and what they stand for. Offering quality products or services just isn’t enough for businesses these days and it requires something more from the Businesses’ end – Proper care for their customers. Say one has trouble with your product or some service, the first thing it makes sense to do as a Business is to let them properly contact you. In this modern digital age, drab Email contacts for customer support put your business in the dark shades.
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What you would need is a robust solution to the problem at hand and address it properly. This is when you can rely on some of the best Support Ticketing system plugins for your WordPress based website. These plugins build an awesome and powerful Support system for your website that include Support tickets, live chat support and much more. Never again leave your customers in the dark with these brilliant free WordPress Support Ticket plugins for your self-hosted WordPress website.
Without further ado, below are the 7 Best Free WordPress Support Ticket plugins for your self-hosted WordPress website.
ClickDesk Live Support
ClickDesk is one of the most widely popular WordPress plugin to get your WordPress website powered up with a robust Support system. ClickDesk’s Ticketing Support system seamlessly integrates with their built-in Live chat feature to make it easy for you to manage support tickets on our Self-hosted WordPress website. This plugin allows website admins to create categories and make it easier for customers to find the appropriate department to reach out to for their issues with the Billing, Tech support and such.
ClickDesk’s interface is something you would rarely witness in a Support system. The interface is extremely intuitive and makes it easier for both you and your customers to get answered appropriately to their queries. As and when the website admin responds to tickets, the customers receive personalized Emails delivered straight to their mailbox. This plugin also allows admins to group these questions and build a frequently asked section, making it easier for others to find answers to the most common problems, instead of opening new tickets repeatedly.
Hosting the Ticket Support system on your own sub-domain, E-mail forwarding, Alerts sent right to your IM over new tickets and Ticket automation are some of the key features of ClickDesk. This plugin also does offer amazing Live Chat support, which seamlessly integrates with the Ticket Support system. All in all, a must have plugin for anyone looking to provide an incredible customer service experience on their website.
Notable Features: Live Voice & Video Chat, Ticket system, Helpdesk, Fully Customizable, Multi-language support, Seamless integration with other 3rd Party apps like Salesforce, Unbounce and more.
WP Support Plus Responsive Ticket System
Another popular, free WordPress plugin for powering your WordPress website with a Support ticketing system is WP Support Plus. This is a responsive Support ticketing plugin for your self-hosted WordPress website. One of the best features of this plugin is that it allows multi-user role-based users to submit tickets to your website. That is, either the admin, a guest visitor, your client, someone logged in via Facebook, anyone can create a ticket with this plugin. Tickets are also classified into categories, and you can assign individual agents for them depending on your team.
The status and priority of these tickets are categorized as Open/Closed/Pending and Low/Normal/Medium/High respectively. This AJAX-based plugin makes it highly responsive and takes up lesser time to process ticket requests. Apart from the ticket support system, this plugin also boasts of a powerful Live IM based chat feature to provide Live support to your customers. Users and admins are notified through Email regarding activity on their tickets and addition of new tickets respectively.
Supervisors could also be assigned to ticket categories or individual tickets, to keep the interactions moderated efficiently. Support for multi-language is also provided in-app to make it easier for your end users. The only feature lacking in this plugin is the provision of canned responses to make it easier for customers to find answers to the most common queries.
Notable Features: Multi-user role based Ticket submissions, Status check of each ticket, File attachments, Category based agents, Responsive layout, IM/Live chat and more.
Awesome Support – WP Support Plugin
Awesome Support WordPress plugin is just the Support ticketing plugin you would need if privacy is your primary concern. Support tickets are usually open for everyone to view them, but this plugin takes a new approach to Support tickets. This is a restricted access Support ticket system, where users can submit tickets and get responses to them from the admins privately. If you require that your users’ queries be answered to them privately, Awesome support allows end-users to check responses to their tickets from a front-end interface and also through E-mail notifications.
This plugin provides complete control to admins to create custom categories, offering support for multiple products if that is your case with your business. Custom entry fields are also provided to personalize your Support forms. You can also make users agree to your terms and conditions while submitting new tickets. Multi-language support is also provided extending support for five additional languages.
One of the key feature lacking in this plugin is Canned responses, which is provided as an add-on for a premium fee.
Notable Features: Front-end ticketing system, Private Ticket system, Email notifications for admins and users, File uploads, Custom categories and custom entry fields, Premium add-ons and more.
WordPress Advanced Ticket System
WordPress Advanced Ticket System is a Free plugin for WordPress to allow your visitors to submit tickets for support. The free iteration of this plugin allows visitors to either login to the website and submit through their back-end WordPress Panel or through Shared guest provision to support without registering. These tickets could be easily categorized into different products/sections, updated with their present Status and Priority.
There are a few trade-off to be made while using this WordPress plugin. It does not feature a front-end ticket submitting system for your end-users and it only comes with their premium plugin. Email notifications would also be sacrificed in the free version. Ticket filtering and the Support system scalability are some other key features missing from the free version of this plugin. If you are looking for a simple back-end based Ticket support system for your WordPress website, WordPress Advanced Ticket System is a great plugin.
Notable Features: Back-end admin panel based Ticket submissions and response, Shared guest ticket submission, Ticket Categories/Priority/Status updates and more.
JS Support Ticket
JS Support Ticket is another powerful WordPress plugin to provide your self-hosted website with a great Ticket supporting facility. This free plugin allows your users to create tickets from the front-end and admins can manage these tickets from the back-end dashboard. Priority of Tickets, Their categories/departments and Status message highlighting make it easier for both users admins to sift through Support tickets.
Admins can also add unlimited number of departments and completely customize their entry fields and interface of the plugin.Some key features missing from the free version, available on the premium plugin are Canned responses, Knowledge base/FAQ, Captcha and Announcements. However other key features like Unlimited tickets, Auto-responders, Shortcodes and readily available templates make this plugin a great choice for many people looking to provide better Support to their users.
Notable Features: Front-end Ticket creation, File attachments, Ticket filtering, Categories and Departments for Tickets, Email notifications, Fully responsive, Custom Entry fields and departments and more.
WP Support Ticket
WP Support Ticket is another Free WordPress plugin to provide Ticketing Support for your users. This is one of the most simplistic approach to Support tickets, with a minimalistic interface. The users need to be registered on the website before creating new tickets on this Support ticket plugin. The admins could manage the submitted tickets from their back-end admin panel. Uploading of single files with multiple file format support is provided in this WordPress plugin.
Admins can easily manage both the Active/Inactive tickets and label them as Open,Close or Resolved from their Admin panel. The plugin also features shortcodes to get around the Support system in just a few taps. Some of the features available only to the premium users are multiple file uploads, View & Search all tickets, Support ticket widget and more.
Notable Features: Registered users can create tickets from front-end forms, Admins can reply to tickets from back-end dashboard, Attachment of single files and updating the status of the submitted Tickets and more.
Sola Support Tickets
Sola Support Tickets is a handy little WordPress plugin to bring Support Ticket power to your WordPress-based website. This plugin allows your users to submit Tickets from a front-end contact form and get the tickets organised intuitively. Email notifications to admins for new ticket creations and notifications to both users and admins for responses to tickets are supported by Sola Support tickets. This plugin also offers multi-language support.
Easily Manage Support tickets on your website by organizing them by priority (High, low, critical and urgent). You can also categorize tickets into different departments related to the services offered on your website. Some of the features accessible only through their premium plugin are Multiple agents, Popular tickets, Uploading of files, Captcha and more. Slight trade-off to be made in terms of these premium features, but yet even the free iteration of this plugin offers a robust Support Ticket platform for your self-hosted WordPress website.
Notable Features: Front-end Ticket submissions, Email Notifications for Tickets, Manage priority of Tickets and their present Status and more.
What do you think of these Free WordPress Support Ticket plugin’s for your website? Share your thoughts and comments below.
*last updated 01/02/2020